The Air Carrier Access Act (ACAA):
- Prohibit U.S. and foreign airlines from discriminating against passengers on the basis of disability;
- Require airlines to make aircraft, other facilities, and services accessible; and
- Require airlines to take steps to accommodate passengers with a disability.
This means:
- Information and reservation services must be accessible;
- Information at airports must be accessible after self-identification;
- Televisions at airports must have captions turned on;
- Communication on aircraft must be effective after self-identification;
- Service animals are permitted;
- Safety assistants are provided for Travelers who are Deaf-Blind;
- Assistance with moving within the airport.
Click here to read the complete DHHCAN Airline Travel Action Guide.